Castle PartnershipFrom 09:00 on the 5 April 2022, people of all ages in Norfolk and Suffolk will need to call 111 option 2 to access support for urgent mental health needs previously known as the First Response service.
The urgent mental health helpline will still be available 24/7, 365 days a year. The team is still the same there’s just a new number to call.
If you are supported by one of NSFT’s services:
- Check your care plan and;
- During office hours contact your care coordinator or the duty number for the team that is supporting you.
- If you don’t have their details, visit NSFT’s service finder;
- Or call the urgent mental health helpline on 111 and select option 2.
If you need urgent help and you are not supported by NSFT’s services:
Call 111 and select option 2 to speak to the 24-hour urgent mental health helpline
The number above can connect you to crisis services. If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.